Call toll free 1.866.386.6843
Our Guarantees: Quality and safety are important to us too!
Quality GuaranteeIn the event there is any problem with your order, please notify Home Movie Depot toll free at 1-866-386-6843 immediately. Due to the large file size of video we can only keep movies on file for 30 days after shipment. If upon receiving your movies you discover a technical problem with the transfer we will be happy to attempt a retransfer. In the case of a technical problem with the transfer, we may need to have your home movie materials returned in order to correct the problem. Refund PolicyRefunds are subject to review and approval by Home Movie Depot management. Due to the customized nature of Home Movie Depot's services, finished products typically cannot be “restocked” or “resold” to other customers. Refunds due to customer error may or may not be approved, based on the situation. Customers who are seeking a refund due to dissatisfaction of their order are required to provide Home Movie Depot with an opportunity to review work that is in question and redo work if deemed necessary to achieve better results in place of a refund. If it is determined that the quality of Home Movie Depot's work is limited by the condition of the original materials and improved results are not achievable, a partial refund may be approved, determined by management. Payments for prepaid packages and vouchers that can be redeemed for Home Movie Depot services are not subject to refund. This includes the purchase of Easy Boxes, gift cards, vouchers and any other transactions that are purchased with the intent of redeeming for future services. If a purchase was made in error, please contact Home Movie Depot immediately and we will work towards a resolution if one is possible. Approved refunds that are the result of customer error may be subject to a processing fee of 3.5-5%. This fee will be charged and deducted from the total refund amount issued back to the customer. Re-Stocking Fees
Rush Policies and Holiday Rush Policy
Processing times can vary, based on the materials you send in your box, but most orders are digitized in 3-4 weeks. If you have a specific deadline that you need the order back by, please give us a call at 866.386.6843 and we will do the best that we can to accommodate you. General PoliciesWe will contact you via email when your movies arrive for your peace of mind. We clean and repair each reel before transfer to ensure the safety of your film. Each transfer is monitored by a technician who will make constant quality adjustments and further ensure the safe transfer of the film. All original films are returned to you after the transfer process. We do our best to deal with each order in a timely manner. If an order requiring customer interaction remains at one step in the process for an extended amount of time we advance orders as necessary. We will utilize the return shipping address provided to us online to ship your completed order - this prevents potential errors caused by retyping your shipping information. We allow you to choose your return shipping method through UPS and notify you of your tracking information via email. We will keep a digital copy of your movies in our studio for 30 days after return shipping to ensure your movies arrive safely. PrivacyPlease see our Privacy Policy for any concerns on our use of your data Terms of UseParticipation in the optional Home Movie Depot archive and/or online sharing of movies (including uploading content to your account) is governed by the Program Terms Of Use. |