Privacy Statement and Terms of Use

Home Movie Depot Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Information We Collect at Home Movie Depot

This notice applies to all information collected or submitted on the Home Movie Depot website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

The privacy of our customers is important to us. We will never sell, rent or share your personal information including your billing information, email and personal address or phone numbers.

We do track visitors to help determine where people enter and exit our site and how many visitors we have at our site. This information is used to improve our site and present information in a useful manner. Cookies are used on our site to take online orders. Cookies are small pieces of information placed on your computer which allow you to move from page to page and maintain information in your shopping cart. Cookies are not unique to Home Movie Depot and are commonly used on most e-commerce sites.

This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to improve service and navigation to our customers. You can choose to disable the Service at http://www.clicktale.net/disable.html.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging into your account at anytime, 24 hours a day 7 days a week. We never retain credit or debit card information on our site. All transaction information is stored with our credit card service provider: www.authorize.net . We use this procedure to better safeguard your information.

Liabilities

Customer agrees that the liability of Home Movie Depot, its agents and employees, for any losses or damages of any kind or nature to the customer's film or tape, or other material, is limited to the cost of replacing such media with blank media. Customer also agrees that Home Movie Depot, its agents and employees, shall not be otherwise liable to the customer for any loss or damage of any kind or nature, whether direct, incidental, consequential, or otherwise.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please contact us.

30 Day Refund/Re-transfer Policy

We are confident we are the best in the world at what we do. If you are not satisfied with the quality of our work, you may pursue a retransfer or a refund*. Customers who are not satisfied with their home movie transfer may pursue a refund or a re-transfer following these steps:

Contact Home Movie Depot within 30 days of your order's most recent ship date, according to the shipment's tracking number. We will e-mail you a Refund* or Retransfer Confirmation Form. Our contact information is located here.
Return all of the media that we produced for the order in the condition that you received it. Include the confirmation in the box with your media. In cases of re-transfer, it may be necessary to return the original media to us as well. Our shipping address is located here.
Retransfers will be completed as promptly as possible and then returned to you. Refunds will be credited back to your credit upon receipt of the media. Please note that refunds will not exceed $150.

Before pursuing a refund we highly recommend you have your film transferred by another company. We have never had an instance where another company's transfer surpassed our own. We are confident that you will find our transfer to be superior and a refund unnecessary.

Home Movie Depot will offer one retransfer per order. We reserve the right to refuse a refund or retransfer after 30 days.

90 Day Credit Policy

In lieu of a refund, customers can return the media for store credit any time during the 90 days after shipment by following these three steps:

Obtain a Credit Confirmation form from Home Movie Depot.
Return all of the media that we produced for the order. Include the confirmation in the box with your media.
Send the media to Home Movie Depot. Our shipping address is located here. The credit will be issued to your Home Movie Depot account upon receipt of the order.

Re-Stocking Fees

Due to the nature of our products, all returned or replaced media items will be subject to a restocking fee unless waived by a customer service representative. These items and fees are:

External Hard Drive- $19.95
DVDs and CDs- $4.95
Video Tapes- $4.95

Home Movie Depot Terms of Use

Participation in the optional Home Movie Depot archive and/or online sharing of movies (including uploading content to your account) is governed by the Program Terms Of Use